Digital Service Delivery for Local Councils and Public Sector Agencies
Manage citizen service requests, case workflows, and compliance-heavy processes on one platform — with audit trails, controlled access, and integration into existing government systems.
Service Requests, Case Management, & Compliance on One Platform.
Two products and a custom capabilities layer for public sector agencies — service request management, facility booking, and government system integration on one platform.
Operon — Service Request & Field Work Management
Structured digital intake for citizen requests, case and work order management, and field crew dispatch — with a complete audit trail at every stage.
- Service Request Intake — Structured digital intake for citizen requests with triage and assignment workflows. No more requests lost in email threads or untracked phone calls.
- SLA Tracking — Monitor response and resolution times against configured service level targets. Know when requests are at risk of breaching before they do.
- Case & Work Order Management — Track requests from intake through to resolution with defined workflow stages. Every handoff recorded, every decision documented.
- Audit Trail — Complete record of all actions, assignments, and status changes against each request. When a compliance review or ministerial inquiry arrives, the case history is retrievable in minutes.
- Field Crew Dispatch — Assign and schedule field crews for maintenance and service delivery with mobile completion tracking. The office sees progress without calling the field.
Eventora — Facility Booking & Capacity Management
Structured booking and capacity management for community spaces, meeting rooms, and public amenities. Online booking with approval workflows and utilisation reporting.
- Facility Booking — Manage availability and capacity limits across community spaces and public amenities from one calendar view. No double-bookings, no manual availability checks.
- Online Booking — Community members book facilities through an online portal with approval workflows for controlled access. Requests route to the right person without phone tag.
- Approval Workflows — Bookings requiring authorisation route through a configurable approval chain with a documented record of who approved what and when.
- Utilisation Reporting — Facility usage, booking history, and capacity data in one view. Evidence for asset planning decisions without assembling reports manually.
Custom Capabilities — For Government System Integration & Complex Requirements
For agencies with legacy system integration requirements, complex compliance workflows, or citizen portal needs that go beyond standard product configuration.
- Government System Integration — Connect Hykmah to existing identity management, EDRMS, GIS, and payment systems. A clear integration path so digital transformation doesn't stall at the system boundary.
- Citizen & Staff Portals — Custom portals for citizen request submission, status tracking, and document access — built to your agency's branding and access control requirements.
- Compliance Workflow Configuration — Bespoke approval chains, segregation of duties, and policy decision workflows that meet governance requirements. Enforced process with an auditable record at every step.
- Multi-Agency Reporting — Consolidated reporting across departments or entities with controlled visibility per team. Group-level oversight without manual consolidation each period.
Find Your Starting Point
Field service businesses come in all shapes. Here"s how Hykmah fits at different stages.
You"re running jobs from a shared calendar or spreadsheet
Your situation:You"re running jobs from a shared calendar or spreadsheet. Quoting in Word or Excel. Invoicing manually in Xero. It works, but you"re spending hours on admin that should be spent on jobs.
What you need:
Operon. One product. Job management, quoting, invoicing, and accounting sync.
What it costs:
Free tier for up to 30 jobs/month.
Professional ($50/month) for up to 150 jobs with unlimited users.
How to get started:
Sign up for the free tier and start managing jobs today. No sales call needed.
You've got multiple contractors in the field and scheduling is getting complicated
Your situation: You've got multiple contractors in the field. Scheduling is getting complicated. You need parts tracking because technicians are arriving without the right stock. Invoicing is bottlenecked because job information takes days to come back from the field.
What you need:
Operon. One product. Job management, quoting, invoicing, and accounting sync.
What it costs:
Free tier for up to 30 jobs/month.
Professional ($50/month) for up to 150 jobs with unlimited users.
How to get started:
Sign up for the free tier and start managing jobs today. No sales call needed.
You"re running multiple crews across locations with service agreements and recurring billing
Your situation: You"re running multiple crews across locations. You need service agreements and recurring billing. You might have compliance requirements, subcontractor coordination, or systems that don"t talk to each other. Off-the-shelf products might not cover everything.
What you need:
Operon. Operon + Stockwise + Recuron, potentially with custom integrations, workflow automation, or a bespoke customer portal. This is a conversation, not a signup.
What it costs:
Free tier for up to 30 jobs/month.
Professional ($50/month) for up to 150 jobs with unlimited users.
How to get started:
Sign up for the free tier and start managing jobs today. No sales call needed.
Products That Power Government Service Delivery
Operon – Job Management
Quote to invoice in one flow. Contractor scheduling, workflow tracking, and accounting integration. Unlimited users on all paid tiers.
Eventora - Event Ticketing
Event ticketing with QR code check-in, digital wallet passes, and flat monthly pricing.
Recuron – Recurring Billing
Service agreements, maintenance contracts, and automated recurring billing. Included from Premium tier.
