Industry Solution

Logistics Operations Without the Manual Coordination

Manage delivery capacity, dispatch drivers, handle exceptions, and keep customers informed — on one platform, with integrations into your carrier and route optimisation systems.

Field Service Operations platform
The Challenge

The Reality of Running a Logistics or Last-Mile Delivery Operation

Delivery capacity is managed reactively, not planned.

Slot availability is tracked manually or in spreadsheets. Overbooking happens when capacity isn't updated in real time. Drivers arrive at zones that are already at capacity or underutilised because the scheduling view isn't current.

Exceptions consume disproportionate operational time.

A delivery attempt fails. Someone calls the customer. The customer reschedules. The slot is manually reassigned. The driver is notified by phone. Across dozens of exceptions a day, the coordination overhead compounds — and customers experience inconsistent communication.

Customer tracking communications are manual or missing.

Customers don't know when their delivery is coming until it arrives or they call to ask. Inbound enquiries about delivery status consume your customer service team's time and create a perception of operational chaos.

Proof of delivery is disconnected from dispatch records.

Drivers capture signatures or photos in one tool. Dispatch records are in another. When a delivery dispute occurs, there's no single record linking the dispatch instruction, the delivery attempt, and the completion evidence.

Your systems don't talk to each other.

Carrier systems, route optimisation tools, inventory platforms, and telematics each hold a piece of the operational picture. Without integration, your team reconciles data manually at every boundary between systems.

HOW HYKMAH SOLVES THIS

Capacity Scheduling. Driver Dispatch. Exception Management. One Platform.

Warehouse and fulfilment inventory management alongside a custom capabilities layer for carrier integrations, route optimisation, and delivery portal requirements — on one platform.

Stockwise — Inventory & Fulfilment

Multi-location inventory and fulfilment operations across your distribution network. Know what's available at every site before a delivery slot is committed — and track it through to despatch.

  • Multi-Location Tracking — Manage stock across distribution centres and fulfilment points with per-location visibility. Accurate available-to-promise inventory before any delivery commitment is made.
  • Fulfilment Workflows — Track orders from receipt through pick, pack, and despatch. Each stage recorded and visible without manual status updates between warehouse and operations teams.
  • Purchase Order Management — Raise purchase orders and update inventory automatically on receipt. Stock levels stay accurate across all locations without manual counts or spreadsheet updates.
  • Reorder Alerts — Set minimum thresholds per product per location and get notified before stock runs out. No fulfilment delays from inventory gaps that weren't seen coming.
  • Accounting Integration — Stock movements sync directly to Xero, MYOB, or QuickBooks. Inventory costs stay accurate in your books without double entry at period close.

Custom Capabilities — For Complex Logistics Operations

For logistics operators with carrier integrations, dispatch system connections, or customer tracking portal requirements that packaged products aren't built to handle.

  • Carrier System Integration — Connect your carrier platforms to Stockwise and your existing dispatch infrastructure. Tracking events, proof of delivery, and fulfilment records in one place without manual reconciliation at system boundaries.
  • Route Optimisation Integration — Connect your route optimisation tool to fulfilment and despatch workflows. Stop data flows between systems without re-entry, and optimised runs are assigned without leaving the platform.
  • Customer Tracking Portals — Branded portals giving customers real-time delivery status visibility. Inbound enquiries about delivery progress reduced at the source.
  • Telematics Integration — Connect vehicle telematics to your despatch view. Driver location and delivery progress visible alongside fulfilment records without switching between systems.
  • Exception Workflow Automation — Automated workflows for failed delivery attempts, rescheduling, and customer notification. Exceptions handled without manual phone coordination at every step.
HOW HYKMAH SOLVES THIS

Capacity Scheduling. Driver Dispatch. Exception Management. One Platform.

Warehouse and fulfilment inventory management alongside a custom capabilities layer for carrier integrations, route optimisation, and delivery portal requirements — on one platform.

Stockwise — Inventory & Fulfilment

Multi-location inventory and fulfilment operations across your distribution network. Know what's available at every site before a delivery slot is committed — and track it through to despatch.

  • Multi-Location Tracking — Manage stock across distribution centres and fulfilment points with per-location visibility. Accurate available-to-promise inventory before any delivery commitment is made.
  • Fulfilment Workflows — Track orders from receipt through pick, pack, and despatch. Each stage recorded and visible without manual status updates between warehouse and operations teams.
  • Purchase Order Management — Raise purchase orders and update inventory automatically on receipt. Stock levels stay accurate across all locations without manual counts or spreadsheet updates.
  • Reorder Alerts — Set minimum thresholds per product per location and get notified before stock runs out. No fulfilment delays from inventory gaps that weren't seen coming.
  • Accounting Integration — Stock movements sync directly to Xero, MYOB, or QuickBooks. Inventory costs stay accurate in your books without double entry at period close.

Custom Capabilities — For Complex Logistics Operations

For logistics operators with carrier integrations, dispatch system connections, or customer tracking portal requirements that packaged products aren't built to handle.

  • Carrier System Integration — Connect your carrier platforms to Stockwise and your existing dispatch infrastructure. Tracking events, proof of delivery, and fulfilment records in one place without manual reconciliation at system boundaries.
  • Route Optimisation Integration — Connect your route optimisation tool to fulfilment and despatch workflows. Stop data flows between systems without re-entry, and optimised runs are assigned without leaving the platform.
  • Customer Tracking Portals — Branded portals giving customers real-time delivery status visibility. Inbound enquiries about delivery progress reduced at the source.
  • Telematics Integration — Connect vehicle telematics to your despatch view. Driver location and delivery progress visible alongside fulfilment records without switching between systems.
  • Exception Workflow Automation — Automated workflows for failed delivery attempts, rescheduling, and customer notification. Exceptions handled without manual phone coordination at every step.
Find Your Starting Point

Find Your Starting Point

Field service businesses come in all shapes. Here"s how Hykmah fits at different stages.

Scenario A - Solo Operator or Small Team (1–5 People)

You"re running jobs from a shared calendar or spreadsheet

Your situation:You"re running jobs from a shared calendar or spreadsheet. Quoting in Word or Excel. Invoicing manually in Xero. It works, but you"re spending hours on admin that should be spent on jobs.

What you need:

Operon. One product. Job management, quoting, invoicing, and accounting sync.

What it costs:

Free tier for up to 30 jobs/month.
Professional ($50/month) for up to 150 jobs with unlimited users.

How to get started:

Sign up for the free tier and start managing jobs today. No sales call needed.

Get Started Free
Hykmah platform mockup
Hykmah platform mockup
Scenario B — Growing Team (5–15 people)

You've got multiple contractors in the field and scheduling is getting complicated

Your situation: You've got multiple contractors in the field. Scheduling is getting complicated. You need parts tracking because technicians are arriving without the right stock. Invoicing is bottlenecked because job information takes days to come back from the field.

What you need:

Operon. One product. Job management, quoting, invoicing, and accounting sync.

What it costs:

Free tier for up to 30 jobs/month.
Professional ($50/month) for up to 150 jobs with unlimited users.

How to get started:

Sign up for the free tier and start managing jobs today. No sales call needed.

Get Started Free
Scenario A - Solo Operator or Small Team (1–5 people)

You"re running multiple crews across locations with service agreements and recurring billing

Your situation: You"re running multiple crews across locations. You need service agreements and recurring billing. You might have compliance requirements, subcontractor coordination, or systems that don"t talk to each other. Off-the-shelf products might not cover everything.

What you need:

Operon. Operon + Stockwise + Recuron, potentially with custom integrations, workflow automation, or a bespoke customer portal. This is a conversation, not a signup.

What it costs:

Free tier for up to 30 jobs/month.
Professional ($50/month) for up to 150 jobs with unlimited users.

How to get started:

Sign up for the free tier and start managing jobs today. No sales call needed.

Get Started Free
Hykmah platform mockup
The Ecosystem Advantage

One Platform vs Disconnected Logistics Tools

Need
Without Hykmah
With Hykmah
Driver dispatch only
Phone-based coordination, manual proof of delivery capture
Operon — digital dispatch, mobile completion, and proof of delivery in one system
Dispatch + inventory and fulfilment
Two separate systems, manual handoffs between despatch and warehouse
Operon + Stockwise — dispatch and fulfilment on the same platform
Full logistics ops + carrier and route integrations
Multiple vendors plus integration consultancy
Custom-quoted, one platform, one vendor, maintained by our team
For Complex Operations

When You Need More Than Off-the-Shelf

Some field service operations need more than packaged products. If your business runs on disconnected systems, requires custom workflows, or needs a branded portal for customers or subcontractors, we can scope and build it.

What we build

Custom integrations connecting your existing tools into a single workflow
Custom portals for customers, partners, or subcontractors
Workflow automation for business processes specific to your operation

How it works:

Discovery call
Scoping
Fixed-price proposal
Build & deliver, with ongoing Australian support
Recommended Products

Products That Power Logistics & Last-Mile Delivery

Operon – Job Management

Quote to invoice in one flow. Contractor scheduling, workflow tracking, and accounting integration. Unlimited users on all paid tiers.

View Operon

Stockwise – Inventory Management

Multi-location parts and stock tracking with real-time sync, purchase orders, and reorder alerts. Pair with Operon on one subscription.

View Stockwise

Orderlink - B2B Ordering Portal

Wholesale ordering portal with customer-specific pricing, bulk orders, and credit terms.

View Orderlink

Common Questions About Logistics & Last-Mile Delivery on Hykmah

What products does Hykmah recommend for logistics operators?

Operon for driver dispatch, delivery slot management, exception handling, and proof of delivery. Stockwise for inventory and fulfilment operations alongside delivery dispatch. Custom carrier, route optimisation, and telematics integrations are available as part of a scoped engagement.

How much does it cost?

Hykmah plans start from free, with paid tiers at $50 and $350 AUD/month. Operon and Stockwise are available across these tiers with different inclusions at each level. Custom carrier integrations and portal development are quoted individually after scoping. Book a discovery call to discuss your operational requirements.

How does Hykmah handle delivery exceptions?

Operon supports exception workflows — when a delivery attempt fails, the system records the attempt, triggers a rescheduling workflow, and can send automated notifications to the customer. Your team manages exceptions from a central view rather than coordinating by phone for each one.

Does Hykmah provide proof of delivery?

Yes. Operon includes mobile proof of delivery capture — drivers record signatures, photos, and completion notes from their mobile device. Proof of delivery is linked to the dispatch record and accessible for dispute resolution without manual retrieval.

Can Hykmah integrate with our carrier or route optimisation system?

Yes. Carrier integrations, route optimisation tool connections, and telematics integrations are available as custom-scoped projects. The Hykmah team builds and maintains these integrations — they are not generic connectors left for your IT team to manage. Book a discovery call to discuss your specific system landscape.

Is Hykmah Australian-based?

Yes. Hykmah is an Australian business. Scoping, implementation, and ongoing support are delivered locally, with Australian data residency available.

Ready to Get Your Deliveries Under Control?

Every logistics engagement starts with a conversation. We'll understand your delivery operation, map out the right platform configuration and integrations, and give you a clear proposal.