E-Commerce & Marketplace Integrations
Sync products, inventory, and orders across every sales channel. Manage your entire e-commerce operation from one place — whether you sell on your own store, major marketplaces, or both.
Pre-Built Connectors for Leading E-CommercePlatforms and Marketplaces
Production-ready integrations with the ERP systems mid-market and enterprise businesses rely on
Shopify
Leading cloud e-commerce platform with hosted stores, checkout, and extensive app ecosystem for online selling.
WooCommerce
WordPress e-commerce plugin with extensive customisation options and thousands of extensions.
BigCommerce
Enterprise e-commerce platform with built-in multi-channel selling, catalogue management, and flexible APIs.
Magento
Adobe Commerce enterprise platform with advanced catalogue management, B2B features, and scalability.
Vend
Cloud-based POS and e-commerce system with inventory management, customer database, and multi-store support.
Amazon
World's largest marketplace with FBA fulfilment, Prime access, and feed-based inventory management.
Catch.com.au
Australian online marketplace with order sync and inventory management for local sellers.
Integration Architecture
Sync Method
Order and inventory events sync in real-time via webhook as they occur on the connected platform — new orders, cancellations, refunds, and inventory adjustments propagate immediately. Product catalogue and pricing sync on a configurable schedule (default: every 15 minutes for inventory levels, nightly for full catalogue updates). Bulk historical sync is available during initial setup to import existing product and order data.
Authentication
Shopify, BigCommerce, Vend, Amazon, and eBay use OAuth2 — users authorise via the platform's own login screen, no credentials stored in Hykmah. WooCommerce and Magento use REST API authentication with API keys generated in the platform and configured in Hykmah. Catch.com.au uses API key authentication. All credentials are encrypted at rest using AES-256.
Data Mapping
Standard mappings cover: products, variants, pricing, inventory levels, orders, customers, refunds, and fulfilment status. Platform-specific fields (e.g. Shopify metafields, Magento custom attributes, Amazon ASINs) are mapped during setup. Multi-location inventory is supported — stock levels per warehouse or location sync independently. Tax and currency mappings are configurable per platform.
Inventory Conflict Resolution
When inventory changes occur simultaneously across multiple connected platforms, Hykmah resolves conflicts using a last-write-wins model with configurable safety stock buffers. A buffer can be set per platform to prevent overselling — for example, reserving 5 units from the available pool before syncing to marketplace channels.
Error Handling
Failed webhooks are retried automatically (3 attempts with exponential backoff). Catalogue sync failures (e.g. missing required fields, platform validation errors) are flagged in the integration dashboard with the specific error and affected SKUs. Users receive email notifications for persistent failures. Failed orders queue for manual review — no orders are lost.
Sell Everywhere, Manage From One Place
Unified Inventory
Inventory levels sync across all connected sales channels in real-time. When stock changes on any channel — sale, return, or adjustment — all other connected platforms update automatically, preventing overselling and stockouts.
Centralised Order Management
Orders from every connected platform flow into Hykmah in real-time. One view of all orders regardless of where the sale originated, with unified fulfilment, customer communication, and accounting sync.
Product Management at Scale
Update product details, pricing, and descriptions once in Hykmah and sync changes to all connected channels automatically. No manual updates across multiple platform backends.
