Action & Case Management
Track and resolve support tickets, tasks, and action items efficiently. Intelligent routing, SLA monitoring, and automated escalations ensure nothing falls through the cracks.
Complete Case Management Solution
Everything you need to manage, track, and resolve cases efficiently at scale.
Support Tickets
Capture, categorise, and track customer support requests from multiple channels including email, web forms, chat, and phone.
Task Assignment
Route cases to the right team members automatically based on skills, workload, availability, and custom rules you define.
SLA Tracking
Define service level agreements for response and resolution times. Monitor compliance and get alerts before deadlines are missed.
Priority Management
Automatically prioritise cases based on customer tier, issue severity, business impact, and SLA requirements.
Escalation Rules
Configure automatic escalations when cases breach SLAs, exceed time limits, or meet specific criteria you define.
Queue Management
Organise cases into queues by team, category, or status. Enable team leads to manage workload distribution efficiently.
Case History
Maintain complete audit trails with all communications, status changes, and actions taken for compliance and context.
Products Using Case Management
Enable efficient issue tracking and resolution across your entire organisation.
Operon
Track service calls, customer complaints, and follow-up tasks for field service teams.
Wirkolic
Manage client requests, project tasks, and internal action items across agency operations.
Franchex
Handle franchise support requests, compliance issues, and escalations across the network.
Medflow
Manage patient inquiries, clinical tasks, and care coordination actions with full audit trails.
Buildtrack
Track site issues, subcontractor tasks, and project action items across construction operations.
Propman
Track maintenance requests, tenant issues, and contractor follow-ups for property management.
